Legal information
Legal notice, terms of sale & confidentiality
This page is a courtesy translation. The French version is legally binding and takes precedence in case of discrepancy.
Website publisher
LangMatters, Sole Trader (Micro-entreprise)
Publication manager: Monara Reach
SIRET: 991 338 674 00013
Email: contact@langmatters.com
Terms & Conditions of Sale
Service provider: Reach Monara · Business: LangMatters
1. Purpose
These Terms & Conditions define how LangMatters, represented by Reach Monara, provides translation services and related work (translation, proofreading, adaptation, localization) to professional and individual clients.
2. Quotes and orders
Every service is subject to a written quote specifying the service, rate, deadline and any special conditions. The order is confirmed only after written acceptance of the quote (handwritten or electronic signature); this signature constitutes full acceptance of these Terms. Rates are valid for 30 days unless otherwise stated. Any change after acceptance must be confirmed in writing.
3. Rates
Prices in euros, VAT not applicable (art. 293B of the French Tax Code). Rates per word, per hour or as a flat fee depending on the service. Urgent requests or revisions may lead to a rate adjustment. Rates may change if costs related to the service (software, licenses, travel...) change.
4. Payment terms
A 30% deposit is due at the time of order; the order is effective upon receipt of the deposit. The remaining 70% is due upon receipt of the invoice, within 7 days; no discount is granted for early payment. Any bank fees (particularly for transfers outside the SEPA zone) are the client's sole responsibility. In case of late payment, the balance becomes immediately due, with penalties (statutory rate + 10 points/year) and a flat fee of €40 for business clients (art. L441-10 of the French Commercial Code). The service provider may suspend the service in case of non-payment, without releasing the client from their obligation.
5. Deadlines and delivery
Deadlines begin upon receipt of the signed quote, the complete documents and the deposit. Deadlines are indicative; no delay entitles the client to compensation, except in case of serious fault by the service provider. Delivery is made by email or platform; the date sent is authoritative. The client has 7 days to approve the deliverable; after this period, it is considered accepted. Any dispute must be made in writing and justified.
6. Client obligations
The client provides legible, final documents, specifying context and any glossaries. The service provider is not liable for errors resulting from ambiguous or incomplete documents. The client is responsible for the legality of the content provided.
7. Use of digital tools and artificial intelligence
7.1 Hybrid use and technological assistance. The service provider may use professional digital tools, including computer-assisted translation (CAT) software and, where applicable, artificial intelligence tools, solely to assist productivity, terminology research or linguistic consistency.
7.2 Guarantee of human intervention. Regardless of the technological assistance used, the entire deliverable undergoes systematic human intervention, including translation, adaptation, proofreading and quality control. The service provider guarantees that the delivered content is validated, corrected and finalized by a professional, in line with industry practice.
7.3 Confidentiality and data security. The service provider undertakes not to submit confidential, sensitive or protected content to public or unsecured tools. Only tools that meet confidentiality standards and do not use data to train third-party models may be used.
7.4 Personal data and GDPR compliance. Any personal data processed as part of the services is managed in accordance with the General Data Protection Regulation. No personal data is retained or used beyond the period strictly necessary to complete the service.
7.5 Client-specific requirements. Any restriction or specific requirement regarding the use of digital or artificial intelligence tools must be expressly stated by the client before the quote is approved. Otherwise, the use described in this article is deemed accepted.
8. Copyright and references
The translation is a derivative work protected under the French Intellectual Property Code. Transfer of rights is only granted upon full payment of the price. Unless stated otherwise in writing, the service provider is authorized to cite the client's name in their professional references.
9. Revisions and changes
The quote includes a single revision for correcting objective errors (meaning, grammar, omissions). Any change to the source text made by the client after signature is subject to additional billing. Request deadline: 7 days after delivery, limited to 2 rounds of exchanges.
10. Liability
Obligation of means, in line with professional practice. Liability limited to the total amount invoiced for the service, for direct damages only. Excluded: improper use of the deliverable and indirect or intangible damages.
11. Force majeure
The service provider's liability cannot be engaged in the event of force majeure (serious illness, accident, major computer failure, telecom network interruption, or any unforeseeable and unavoidable event). Deadlines are then automatically suspended.
12. Withdrawal and cancellation
Individuals: 14-day withdrawal period, unless the service has started with their agreement. Businesses: no right of withdrawal. In case of cancellation, the deposit is retained and work already carried out is billed pro rata to progress.
13. Governing law and disputes
French law applies. Mediation is mandatory before any legal action. Failing an agreement, the courts within the jurisdiction of the service provider's registered office have sole authority.
14. File retention
Files are kept for 12 months. After this period, archiving is no longer guaranteed; retrieval is billed at the rates in effect.
Confidentiality & personal data
The only data collected is that voluntarily submitted via the contact form (name, email, message), used solely to respond to your requests. It is kept for a maximum of 24 months from the last contact.
In accordance with the GDPR, you may request access, correction or deletion of your data by writing to contact@langmatters.com.
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